How Can We Help?

Quick answers for getting set up, sending invoices and getting paid.

Tracking Time

How Do I Start?

Set your default hourly rate in Configure → Preferences, then choose New Project on the Projects page. A project can belong to a client, on any plan, or be an internal project for your own business's work. Log time with the timer in the header, or add an entry with its date and hours.

Can I Track Time on My Phone?

Yes. per.hr works in your phone's browser, and you can add it to your home screen like an app. The timer keeps running when you switch devices.

What Are Budgets?

A project can have a budget in hours or dollars, for the whole project or each month. The Work view shows how much is used, and you get an alert as it fills up.

How Do I Plan Upcoming Work?

Open Work and switch to Plan. Add what needs doing, with a project, a day and estimated hours. Planned items stay separate from logged time, and the dashboard shows what's booked. When the work is done, choose Log It to turn the item into a time entry.

What's the Free Plan's Project Limit?

Free includes 3 active projects. Archive a finished project to make room, or upgrade to Pro for unlimited projects. Clients are unlimited on every plan.

Invoices & Estimates

How Do I Invoice My Time?

In Work, select a project or client and choose Invoice unbilled. The entries are added to a new invoice and marked as billed, so they're never invoiced twice.

How Do I Email an Invoice to a Client?

Open the invoice and choose Review & Send (Pro). The first time, your client confirms their email address with one click; after that, invoices go straight to them.

Can Invoices Go Out Automatically?

Yes. Set up a recurring invoice for retainers, and turn on automatic reminders to follow up before and after the due date (Pro).

How Do Estimates Work?

Create an estimate from Invoices → Estimates with time, flat fees, expenses and discounts. When the client accepts, turn it into a project (the estimated hours become its budget) or an invoice.

Getting Paid

How Do Clients Pay Me?

Connect Stripe for card and bank payments, or PayPal, in Configure → Billing. Add Zelle or your own payment instructions in Configure → Invoicing. They all appear on your invoices. A team connects its own Stripe account in Configure Team → Card Payments.

Does per.hr Take a Fee?

No. Payments go straight to your own Stripe or PayPal account. Only their usual processing fees apply.

How Does PayPal Checkout Work?

On Pro, save your PayPal email in Configure → Billing. Each invoice link then shows a Pay With PayPal button. The client pays your PayPal account directly, and per.hr marks the invoice paid and lets you know. Very large invoices use your other payment methods instead.

Can Clients Pay by Bank?

Yes. With Stripe connected, clients can pay by card or straight from their bank account (ACH). A bank payment shows as processing for a few business days, and the invoice is marked paid once it clears.

Can a Client Pay Automatically Every Month?

Yes. From the client portal, a client can save a card or bank account for autopay, and invoices you send them are charged on their due date.

Timesheets

How Do Timesheets Work?

Timesheets are part of the Team plan. Each week runs Sunday to Saturday. Everyone fills in their hours by project and day under Timesheets → My Week, then chooses Submit Week. Owners and admins see the whole team under Timesheets → Team.

How Do I Approve a Week?

In Timesheets → Team, choose Approve on a submitted week, or Approve All Submitted. To ask for changes, choose Send Back and add a note; the person sees it and can fix the week. Approved weeks lock for members. Reopen unlocks one if something needs to change.

Who Counts as Behind?

Each person has weekly hours: 40 for full-time and 20 for part-time, unless you set their own. Contractors have none unless you set them. During the week, per.hr compares hours with the weekdays already over and highlights empty weekdays. Set each person's type and weekly hours in Team settings → Access & Rates.

Can per.hr Remind People?

Yes. Choose Remind next to anyone behind, or Remind Everyone Behind. Each person gets at most one reminder a day, in the app and by email. Set an Automatic Reminder day in Timesheets → Team, and per.hr reminds anyone behind on that day each week.

Can I Change a Submitted Week?

Members can withdraw a submitted week to change it, until it's approved. Owners and admins can change any week. A day with several entries on the same project is edited in Work, where every entry is listed.

Reports

What Reports Are There?

Reports shows what you logged, billed and collected each month, and who still owes you. Teams also get a team report with each person's hours, utilization, cost and profit, plus profit by project.

How Do I Send a Client a Report?

In Reports → Project Report, choose a project or client and a period, then For Client. Show or hide amounts, and download it as CSV, Excel or PDF. The Internal view adds what the work cost and the profit, for owners and admins.

What Are Statements?

Each month, a statement shows a person's hours by project at their cost rate: what they've earned. Owners and admins see everyone's; each member sees their own under My Statement in the avatar menu. Download them as CSV, Excel or PDF.

What's in the Tax Packet?

A year in one download for your accountant: income by month and by client, estimated-tax periods, payments by method, sales tax collected and what was unpaid at year end, as a PDF with the CSV files behind it. Teams also get each person's hours and cost for the year. Owners and admins find it at the bottom of Reports.

Importing & Exporting

Can I Bring My Hours From Another App?

Yes. Export a CSV from Toggl, Harvest or Clockify (or any spreadsheet) and upload it in Configure → Data → Import time. You'll see a preview of the clients, projects and entries before anything is saved, and you can undo an import.

Can I Import a Whole Team's Hours?

Yes. Include a Person column with each person's name or email. per.hr matches it to the people on your team, uses their rate on each project, and gives them access to the projects their time is on. Rows for someone who isn't on the team yet are shown in the preview so you can invite them first. Monthly or weekly totals over 24 hours import as single summary entries.

Can Team Members Import Their Own Hours?

Yes. Members import their own time from Configure → Data → Import time. It goes onto the projects they work on, or one project they choose for the whole file, and skips weeks they've submitted or that are approved. Rates come from the team, never the file. They can undo their own imports.

Can I Export My Data?

Anytime, on any plan, from Configure → Data.

How Do I Delete My Account?

In Settings → Security (the menu at the top right), choose Delete Account. You'll see exactly what happens first: your Pro plan is canceled, and your personal clients and time are deleted. Invoices and estimates are kept as financial records. If you own a team, transfer it to an admin or delete it first.

Teams

How Do I Create a Team?

Click the workspace button at the top of the page and choose Create a Team. A team has its own clients, projects, invoices and business details, separate from your personal workspace. Switch between them from the same button; each team has its own color so you can tell where you are. The team's settings are under Configure, in the sidebar or the workspace button. Your own account (name, password, notifications) is in Settings, in the menu at the top right.

What Do the Roles Mean?

Owners and admins manage clients, projects, invoices, timesheets and who's on the team. The owner also handles billing and how clients pay, and adds or removes admins. Members log time on the projects you assign them and see their own pay statement; client rates and invoices stay private. Viewers see clients, invoices and amounts, read-only; what people are paid stays with owners and admins.

How Do I Choose What Each Person Works On?

When you invite a member, pick whole clients or single projects. A whole client includes every project you add for that client later. Change it any time from Access & Rates in Team settings, or from Who Logs Time on the Projects page.

How Do I Leave a Team?

The team's owner decides who's on the team. Choose Ask to Leave next to your name in Team settings, and the owner and admins are asked to remove you. The time you logged stays with the team.

Can I Hand a Team to Someone Else?

Yes. The owner can transfer the team to any admin in Team settings → Transfer Ownership, and stays on as an admin. The subscription and all the team's work stay with the team. By default the previous owner's card comes off the plan and the connected payment accounts are cleared, so the new owner adds their own; keep either one if it belongs to the business.

What Happens If a Team's Plan Ends?

Nothing is deleted. Everyone can still look at and export their work, and changes pause until the owner renews the plan in Team settings → Billing. The owner keeps full access in the meantime, including invoicing clients for time already logged.

How Much Does a Team Cost?

$25 per month for your first 3 people, then $6 per month for each person after, or $250 per year for your first 3 people, then $60 per year for each person after. The first 2 viewers are free. Start the plan in Team settings → Billing; the bill adjusts automatically as people join or leave. The owner gets Pro in their own workspace at no extra cost while the Team plan is active.